If you are not satisfied with your purchase, you
can return products within 14 days of receipt.

How to process a return:

1. Send an email to support@chumy.world .
2. Include your order number and the reason for
   return (e.g., don't like it / wrong item delivered).
3. Our team will review your request and issue
   approval for the return.
4. Once approved, ship the items on your own to the
   following address:

Quivo c/o Logsta GmbH
z.Hd. Chumy FlexCo (RETOURE)
Objekt Beta 6C, Industrial Campus Vienna East
2431 Enzersdorf an der Fischa
Austria

Please leave the delivery note sticker inside the package so the return can be assigned correctly. Return postage must be fully paid for our warehouse to accept the shipment.

5. As soon as we receive the goods, we will refund the amount within a few business days.

Complaints

If your product arrived damaged or defective, please send us clear photos of the issue along with your order number to
support@chumy.world.

Upon successful review, we will arrange a replacement delivery or a suitable solution as quickly as possible.

For hygiene and consumer protection reasons, powder bags that have already been opened are excluded from exchanges and returns.

This does not apply to justified complaints due to quality or product defects.