Refund policy

Cancellation Policy

Information on the Right of Withdrawal The term "Rücktrittsrecht" commonly used in Austria corresponds to the term "Widerrufsrecht" (Right of Withdrawal) commonly used in Germany and used in the Consumer Rights Directive. Therefore, the synonymous phrase "Right of Withdrawal (Right of Cancellation)" is used. In this cancellation policy, only the term "Right of Withdrawal" is used. This is synonymous with the Austrian term "Rücktrittsrecht".

Exclusion of the Right of Withdrawal (Right of Cancellation) The right of withdrawal (right of cancellation) does not apply to goods made to customer specifications or clearly tailored to personal needs. The right of withdrawal (right of cancellation) does not apply to goods that are liable to deteriorate or expire rapidly.

Expiry of the Right of Withdrawal (Right of Cancellation) The right of withdrawal (right of cancellation) expires early for goods that are delivered sealed and are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery. The right of withdrawal (right of cancellation) expires early for goods that, after delivery, according to their nature, have been inseparably mixed with other items.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the final goods.

To exercise your right of withdrawal, you must inform us: Chumy FlexCo Stuwerstraße 35/3, 1020 Vienna, Austria Email: support@chumy.world

by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The goods must be in their original condition (unopened). The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

If you wish to withdraw from the purchase contract, please fill out this form and send it back either by post or email.

To: Chumy FlexCo Stuwerstraße 35/3, 1020 Vienna, Austria Email: support@chumy.world

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*): ______________________________ Name of consumer(s): ______________________________ Address of consumer(s): First and Last Name: _____________________________ Street, House Number: ______________________________ Postal Code, City: ______________________________

Signature of consumer(s): Date: ___________________ Signature: ______________________________

(*) Delete as appropriate.